Generally, if you are returning a system for repair or calibration, it is strongly recommended that all cables, interface boards, and accessories be included. Do NOT return camera stands or computers unless requested.
Preferably, ship systems in their original shipping container. If that is not possible, follow packing recommendations of any major shipping company such as UPS, DHL, or FedEx. Make sure lenses are protected and electronic circuit boards are in static sensitive bags. Ship to our street address listed on our contact us page.
If you are shipping a PC2000, PC2000/e, PC2000USB, or a 6000, please refer to 2000 packing instructions.